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(More customer reviews)I'm in the market for a good air purifier and this model, Hygia 6 / AC6000, was a candidate. Until I found out about not being able to replace the UV Lamp.
Here is the story. I looked around on Germ Guardian's website. They are the makers (Or distributors) of the Hygia 6. I was unable to find a replacement lamp for this purifier on the website. So I decided to give them a call to find out a price and also see how well their customer service was.
After 2 days of nobody answering the phone I decided to write them an email. I wrote them asking for a price on a replacement lamp and if I would be able to change it (their downloadable instruction manual states the lamp is not user replaceable). A few days later I received a reply telling me the lamp is in fact not replaceable. Here is the direct quote from the email, "The UV-C light is not a replaceable part for the AC6000." This seems very strange to me as UV lamps don't last forever.
I wrote customer service back asking another question. They have not responded.
While I don't own this product I thought this information should be shared so anyone considering this item knows the facts.
Update: Here is another response from customer support: "If the bulb were to stop working, then your warranty (limited 2 year) on the product would take effect. We recommend saving a copy of your sales receipt, and also registering your product. "
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The Hygia 6.0 Complete Air Cleansing System by guardian captures large dust particles, lint and pet hair and removes odors and smoke particles with its active carbon charcoal filter. The Hepa filter captures 99.99% of airborne particles such as dust mites, debris, mold spores, pollens and pet dander. The Photo-Catalytic Oxidation filter is a washable filter that captures and dissolves airborne bacteria, molds, fungi and volatile organic compunds. The UV light tube kills viruses, bacteria and mold that are exposed to the UV-C light energy. The ionizer emits negative ions (small amounts) to enhance the cleaning process while freshening the air. If you're looking for the complete cleaning system, then look no futher than the Hygia 6.0. This unit offers you a dust sensor that will analize the air quality in your home by detecting dust, smoke, pollens and small particles. It will show you the level of dust in the air in your home. A timer will provide you with four choicesof delayed "Power Off" settings including 1-hour, 2-hour, 4-hour and 8-hour so you can clean your air when you are away. There are 3 fan speed settings; automatic - according to the intelligence of the sensor system, quiet - for night time operation and turbo - for acute needs. The filter indicator light lets you know when it's time to replace the filter and a remote control provides convenient operation from a distance.
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