Average Reviews:
(More customer reviews)I guess my first review got rejected for the mention of a certain website regarding the word ripoff. This was a fairly important point, so I'll try to make note of why. Unfortunately my first review was a little better, but here goes:
First I'll give a report of my experiences with product failure and customer service, then I'll give some general impressions after using the unit for a little less than a year.
Recently my red 'clean' light came on, and no matter how clean the blades and wires were, the clean light would come on after the unit was powered on. This happens after 11 months of mostly continuous use.
I emailed Ionic pro, and got a phone number to call. I called this number and they gave me another phone number to call. It turns out that the first phone number was for Ionic Pro sales, and the second was for retail sales (even though my email specified "I bought this thing from Amazon").
The second phone call resulted in the need to troubleshoot. Since I had done some research online, and since I had a second unit, I knew it was the unit itself - not the blades. If I didn't have the twin pack I wouldn't have had the ability to diagnose this problem - with or without the service representative.
It could have been the blades - apparently running the unit on high power shortens the blade life. The blades "dull" and must be replaced. Or something in the body of the unit breaks and the whole unit needs replaced.
My option was as follows. Fax a copy of my sales receipt to a bogus fax number. This is where my first review was stopped. Looking this phone/fax number online gave disturbing results leading me to believe it was a bogus fax (the ripoff report).
After (or in addition to faxing) I had to ship the unit to them with a copy of the receipt. When they got the unit they would call me for my credit card number so they could ship a new unit. The joke here, is that I pay to ship the broken unit to them, and I pay for shipping on the new unit. I have no idea how much it would cost for me to ship to them, but the shipping of the new unit via USPS was $29.99. So I can only imagine that my under warranty replacement would cost me roughly $60. The replacement process seems rather inefficient, costly, and has some suspicious details.
I must say the representative on the second phone call was nice and helpful. But the service options are disappointing.
All in all, this product is fairly noisy. When it buzzes you are supposed to lift a little lever to clean the wires, this hardly makes a difference. It was quiet for a few days, then I was never able to attain silence again - no matter how clean everything looked.
There is also an annoying bright blue LED that leaves a nice bright spot on the ceiling. Sure this could be covered up with tape.
After a few weeks of what I thought was success with this product, I almost bought a set for my parents. I'm certainly glad I didn't. Given the costs of under warranty replacement, the sale price is no real bargain. I have yet to decide whether I'll return the unit and pay IP another $60, but I doubt it.
Click Here to see more reviews about: Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
Purify the air in your home with this single Ionic Pro Air Purifier, which includes a bonus of one car ionize for fresh, clean air without the need for hanging pine trees. The home air purifier unit is recommended for rooms up to 500 square feet.
The Ionic Pro air purifier traps irritants and allergens like pollen, smoke, dust, and pet dander as well as particles as small as 1 micron on three collection blades, and then releases purified air back into the room. It circulates air without the use of loud and disruptive motors or fans, and has no costly filters to replace. Simply remove the steel blade assembly and wipe clean with a damp cloth. Generally, you should clean your Ionic Pro's collection blades about once a week and the internal ionizing wires after about every 8 to 10 days.
The 2-speed purifier operates on standard home AC current at less than 12 watts; it measures 18-1/2 by 7-1/2 by 6-1/2 inches. The car ionizer plugs into 12-volt lighter sockets, and it measures 4-3/4 by 3-1/4 by 2-3/4 inches. Backed by a 1-year warranty.
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