Average Reviews:
(More customer reviews)WHEN it works it is OK. It has all of the defects described by the other reviewers. But they make up for the defects with rotten customer service. I bought this unit on January 31 07. Used it until the end of March, at which time I cleaned it and replaced all of the consumables per the instructions. I put it back in service two weeks ago. Six days ago it stopped working. I called their customer service. They use an out-sourced customer service group that will NOT talk to you, but rather, insists on taking your number and calling you back in the evening. Of course, they called back when I was out and left a message that they would call the following evening. They did not. I called back the next day and went through the same thing. That evening, since thay had not called by 8:30, I called them. This time, they insisted that I go through some trouble-shooting (all of which I had done previously). They then told me to leave it unplugged for a 1/2 hour (by which time they would be gone) and then "reset" the unit by pressing a button combination. I did this. The next day I called them again and got the same "wait until tonight" pitch. I insisted on an RMA number, which I received. HOWEVER, before they will tell you where to ship the unit, you need to FAX them a proof-of-purchase (their email address bounces back). The you have to wait for them to call. It is now 6:30PM on a Friday night and no call. So I called them and got their voice mail, where I was instructed to leave a message. So It will not get shipped to them this week. Next week I am traveling, so it won't get shipped until the following week, which means that they will not get it until after Christmas, which means it will be mid-January before I get a repaired unit. These people are total idiots. For a $200 humidifier, I would expect some sort of real customer assistance. Be warned before you buy.
UPDATE: Well, a month after I sent the defective unit in, I received a TOTALLY DIFFERENT AND MUCH CHEAPER UNIT in return. I am now on my THIRD phone call with these idiots and have yet to talk to someone who can resolve this problem. The right person is "not in the office" and will "call me back." HAH!! They NEVER call back. I wish I had never heard of these people.
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Air-O-Swiss 32838 Ultrasonic HumidifierThis efficient Air-O-Swiss Ultrasonichumidifiier uses several cutting edge technologies to achieve an optimum quality of environmental control. High-frequency vibrations generate a micro-fine mist, while an Intelligent Temperature Compensation system (ICS) measures humidity relative to the room temperature and automatically adjusts the output to achieve an optimum balance dynamically as conditions change. The water is kept clean with three separate processes that make up the Microbial Protection System: ultrasonic technology, pre-heating, and Ionic Silver Stick. The latter makes use of the proven anti-microbial qualities of Silver, which has proven effective against more than 650 types of bacteria without any chemical additives. When operated with the pre-heating function, the water is heated to 176°F before it enters the nebulizer chamber. The mist exits the appliance at a comfortable temperature of 104°F. This neutralizes the cooling effect of mist to keep the room temperature from falling, and also keeps the water cleaner. A replaceable demineralization cartridge ensures a hygienic, pure water mist, without lime scale or mineral residues. Exchangeable demineralization cartridge / Quiet operation /Easy to clean and handleSuitable for rooms up to 860 sq. ft. Power consumption -40W w/o pre-heating, 140W w/ pre-heating / Moisture output -up to 3.5 gallons / 24 hrs Water capacity -2.0 gallons Dimensions -9.8 x 11.0 x 17.3 Weight -8.0 lbs.
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