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(More customer reviews)I am becoming less and less thrilled with Austin Air. We have purchased over a dozen of these units for our home and for others in the past 10 years and at first, we were really happy with them. The DO clean the air and ARE good for allergies but the DO break within months of their warranty and the company is NOT helpful with getting them taken care of. Every person gives you a different story and blames the last person - even when you speak to the same person 2x you get two different opinions and over the years they keep changing how they fix units and the costs. It now costs $100 parts/labor and about $60 shipping both ways to have them fix a unit. If you do this every several years PLUS need to change the filter every 2-3 years it is REALLY expensive to have these units. I'd feel differently if I felt the customer service was helpful but I was so frustrated the last time we needed to send in yet another unit and yet again the price went up and they didn't know what to do...as someone who has sent 50+ customers their way in the past 10 years as well as I work with chemically sensitive people, I am now looking at other options.
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Buy from Clean Air Supply for extreme sensitivities. Common household cleaning products, detergents and materials can emit dangerous vapors. The HealthMate+TM offers a superior gas filtration system to remove a wide range of chemical vapors. If the HealthMate+TM doesn't change your life and improve your sleep, return it for a refund within 30 days. 360° Progressive Filtering System. The HealthMate+TM provides the most comprehensive air cleaning solution, removing sub-micron particles, chemicals and noxious gases. Every minute, The HealthMate+TM draws over 250 cubic feet of air through a 4-stage filter containing 15 pounds of Activated Carbon impregnated with Potassium Iodide and over 60 square feet of True Medical Grade HEPA. The result, more clean air delivered faster and more efficiently than any other air cleaner on the market. Your Austin Air cleaner is warranted to be free from defects in material and workmanship for a period of 5-years from the date of purchase; provided your Austin air cleaner was operated under normal residential use and that you have completed and returned your warranty registration to Austin Air Systems. Austin Air offers a 5-year pro-rated filter warranty, by far the most comprehensive in the industry. No more costly filter replacements every few months or even years. Austin Air filters are designed to last for an amazing 5-years, under normal residential use.
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